Troubleshooting Common Internet Explorer 9 ProblemsInternet Explorer 9 (IE9) was a major update in Microsoft’s long-running browser line, introducing hardware-accelerated rendering, an updated user interface, and improved standards support. Although IE9 is now obsolete and unsupported on modern systems, many users still encounter it on legacy machines, in corporate environments, or when running older web applications. This guide helps you diagnose and fix the most common IE9 problems, with step-by-step instructions, practical workarounds, and notes on when to consider alternatives.
1. Browser crashes and freezes
Symptoms: IE9 closes unexpectedly, the window becomes unresponsive, or pages hang during loading or interaction.
Causes:
- Faulty or outdated add-ons (toolbars, extensions).
- Corrupt browser files or user profile.
- Graphics driver conflicts (IE9 uses hardware acceleration).
- Malware or conflicting security software.
Fixes:
- Start IE9 without add-ons:
- Run “Internet Explorer (No Add-ons)” from the Start menu (or execute iexplore.exe -extoff). If stability improves, disable suspect add-ons via Tools > Manage add-ons.
- Reset Internet Explorer settings:
- Tools > Internet options > Advanced > Reset. Check “Delete personal settings” if you want a clean slate.
- Disable hardware acceleration:
- Tools > Internet options > Advanced > Accelerated graphics > check “Use software rendering instead of GPU rendering.”
- Update graphics drivers:
- Visit your GPU vendor (Intel, NVIDIA, AMD) and install the latest drivers compatible with your OS.
- Scan for malware:
- Use reputable anti-malware tools (Microsoft Safety Scanner, Malwarebytes) to remove infections.
- Create a new Windows user profile:
- Corrupt user profiles can cause repeated crashes. Create a new account and test IE9 there.
When to reinstall or upgrade:
- If resets and profile changes fail, uninstall and reinstall IE9 (or install a supported browser). For security and compatibility, consider moving to a modern browser where possible.
2. Pages rendering incorrectly or layout issues
Symptoms: Page elements overlap, fonts appear wrong, images missing, or sites look broken.
Causes:
- Incomplete CSS/HTML support in IE9 compared to modern browsers.
- Compatibility View forcing older rendering mode.
- Corrupt cache or temporary files.
- Zoom settings or text size altered.
Fixes:
- Toggle Compatibility View:
- Tools > Compatibility View settings. Remove the site if listed or add it if it needs older rendering. Use the F12 Developer Tools (press F12) to check the Document Mode and Browser Mode—ensure Document Mode is set to IE9 Standards for modern sites.
- Clear cache and temporary files:
- Tools > Internet options > General > Browsing history > Delete. Check Temporary Internet files and website files, Cookies, History.
- Reset zoom and text size:
- View > Zoom or press Ctrl+0 to reset; Text size under View.
- Ensure correct document mode:
- Use the X-UA-Compatible meta tag on sites you control (e.g., ) to force the latest mode. If you don’t control the site, the F12 tools can be used temporarily.
- Update IE9:
- Install available Windows Updates to ensure IE9 has latest patches and engine fixes.
3. Slow performance and high CPU/memory usage
Symptoms: Pages load slowly, scrolling stutters, CPU or memory spikes while IE9 runs.
Causes:
- Too many open tabs or windows.
- Add-ons consuming resources.
- Large or poorly coded webpages (heavy JavaScript).
- Insufficient system resources or paging to disk.
- Antivirus scanning each page.
Fixes:
- Close unnecessary tabs and windows.
- Disable or remove resource-heavy add-ons:
- Tools > Manage add-ons and disable toolbars or extensions you don’t need.
- Enable GPU rendering (if previously disabled) or disable it if it causes driver conflicts — test both settings in Tools > Internet options > Advanced.
- Adjust security software:
- Temporarily disable web scanning features to see if performance improves; consult your antivirus vendor for settings to exclude trusted sites.
- Increase system resources:
- Free up disk space, add RAM, or close background applications.
- Use developer tools to profile slow pages:
- Press F12 and use the Network and Profiler features to identify slow scripts or resources.
- Reset IE and clear cache:
- Clearing temporary files and resetting settings can remove corrupt data that slows loading.
4. Problems with plugins, ActiveX controls, and media playback
Symptoms: Video won’t play, content prompts repeatedly for ActiveX installation, or plugins (Java, Silverlight) fail.
Causes:
- Disabled or blocked ActiveX controls and plugins.
- Outdated plugin versions or security settings refusing unsigned controls.
- Missing media codecs.
Fixes:
- Check ActiveX and plugin settings:
- Tools > Internet options > Security. Select the appropriate zone and click Custom level; enable or prompt for ActiveX controls as required.
- Reinstall or update plugins:
- Update Java, Adobe Flash (if used), Silverlight via official vendor downloads. Note: Flash is discontinued — avoid using it.
- Add the site to Trusted Sites for necessary plugins:
- Tools > Internet options > Security > Trusted sites > Sites.
- Install required codecs:
- For local media playback, install appropriate codecs (from trusted sources) or use modern players that bundle codecs.
- Consider compatibility:
- Some modern media won’t work in IE9. Use a newer browser for HTML5 video/audio or DRM-protected content.
5. Problems with downloads and file associations
Symptoms: Downloads won’t start, files open with the wrong program, or file types are blocked.
Causes:
- Download manager settings or blocked content by security zone.
- Corrupt File Download dialog settings.
- Misconfigured file associations in Windows.
Fixes:
- Reset file associations:
- Control Panel > Default Programs > Associate a file type or protocol with a program; reassign as needed.
- Check security zone settings:
- Tools > Internet options > Security. For Internet/Local intranet zones, ensure “File download” is enabled in Custom level.
- Reset download settings:
- Reset IE settings to restore default handling of the File Download dialog.
- Temporarily disable download-blocking features in security software to test.
- Use a different browser for downloads if IE9 consistently fails.
6. Problems with secure sites, HTTPS, and certificates
Symptoms: “This page contains both secure and nonsecure items” warnings, certificate errors, or inability to access HTTPS sites.
Causes:
- Mixed content on pages (HTTP resources loaded on an HTTPS page).
- Incorrect system date/time affecting certificate validation.
- Missing root certificates or unsupported TLS versions (IE9 supports up to TLS 1.0/1.⁄1.2 with updates).
- Corrupt certificate store or revoked certificates.
Fixes:
- Allow mixed content temporarily:
- In the security zone’s custom level, enable “Display mixed content” only if you trust the site.
- Check system date/time:
- Ensure Windows date and time are correct.
- Update root certificates:
- Run Windows Update or install Microsoft’s root certificate update packages.
- Enable TLS versions:
- Tools > Internet options > Advanced > Security. Ensure TLS 1.0/1.⁄1.2 are checked as needed.
- View certificate details:
- Click the certificate error in the address bar and inspect the certificate chain. If a certificate is expired or invalid, contact the site admin.
- Reset the certificate store:
- Use certmgr.msc to inspect and remove problematic certificates, or run Windows repair tools.
7. Issues with intranet sites and Group Policy in enterprise environments
Symptoms: Internal web apps behave differently, authentication fails, or Compatibility View settings are overridden.
Causes:
- Group Policy enforcing specific IE settings.
- Enterprise Mode or Compatibility View list applied by admins.
- Authentication protocols (NTLM/Kerberos) misconfigured.
Fixes:
- Contact IT admins:
- Many enterprise settings are controlled centrally; ask IT to verify Group Policy and server-side compatibility.
- Check for Enterprise Mode or compatibility lists:
- These are often pushed by administrators to force legacy rendering; coordinate with IT for exceptions.
- Verify authentication settings:
- Tools > Internet options > Security > Local intranet > Custom level; ensure automatic logon with current username and password is enabled if needed.
- Use F12 tools to compare modes and diagnose scripting or rendering differences.
8. Address bar search and homepage changes (possible hijacks)
Symptoms: Homepage or default search engine changed without permission; ads or redirects appear.
Causes:
- Browser hijacker or unwanted toolbar installed.
- Malicious extensions or changed registry keys.
Fixes:
- Scan for PUPs and malware:
- Use Malwarebytes, AdwCleaner, or Microsoft Safety Scanner to remove hijackers.
- Remove unwanted toolbars/add-ons:
- Tools > Manage add-ons and uninstall suspicious items.
- Reset homepage and search providers:
- Tools > Internet options to change homepage. Tools > Manage add-ons > Search Providers to set defaults.
- Check shortcuts:
- Right-click IE shortcut > Properties and ensure the Target field is just iexplore.exe and not appended with a URL.
- Inspect and clean registry entries only if comfortable with regedit; otherwise use reputable cleanup tools or IT help.
9. JavaScript errors and Active Scripting problems
Symptoms: Scripts fail, page functionality broken, console shows errors.
Causes:
- Active scripting disabled.
- Older JavaScript engine limitations or unhandled exceptions in site scripts.
- Add-ons interfering with script execution.
Fixes:
- Enable Active Scripting:
- Tools > Internet options > Security > Custom level > Scripting > Enable Active scripting.
- Test with add-ons disabled:
- Start IE with -extoff to check for conflicts.
- Use the F12 Console:
- Press F12 to view console errors and line numbers to help developers debug.
- Update site code:
- For developers, use feature detection and polyfills or avoid unsupported APIs; consider graceful degradation for IE9 users.
10. Unable to install or update IE9
Symptoms: Installation fails, Windows Update won’t apply IE9 updates, or rollback occurs.
Causes:
- Missing prerequisites (Windows version not supported).
- Corrupt Windows Update components.
- Conflicting software or insufficient disk space.
Fixes:
- Verify system requirements:
- IE9 requires Windows 7 or certain Windows Server versions; it’s not available for XP (IE9 beta once existed but not fully supported). Confirm OS compatibility.
- Run Windows Update Troubleshooter:
- Use Microsoft’s troubleshooting tools to repair update components.
- Clear Windows Update cache:
- Stop Windows Update service, rename SoftwareDistribution folder, restart service.
- Ensure enough disk space and run installer as Administrator.
- Check update logs:
- Use CBS.log or Windows Update logs to find specific error codes and research them.
When to stop troubleshooting and upgrade instead
If you repeatedly run into compatibility, security, or performance limitations with IE9, upgrading to a modern, supported browser (Microsoft Edge, Chrome, Firefox) is strongly recommended. Modern browsers receive security updates, have better standards support, and offer improved developer tools. For enterprise apps depending on IE9, consider using IE Mode in Microsoft Edge (where supported) or refactoring applications to modern web standards.
Quick checklist (summary)
- Disable add-ons: iexplore.exe -extoff.
- Reset IE settings: Internet options > Advanced > Reset.
- Clear cache: Internet options > General > Delete browsing history.
- Toggle hardware acceleration: Internet options > Advanced.
- Enable TLS and update root certs: Internet options > Advanced; run Windows Update.
- Scan for malware: Malwarebytes or Microsoft Safety Scanner.
- Use F12 tools: Check Document Mode, Console, Network profiling.